During & After Incidents

From the first 15 minutes to the last action item: questions that drive an incident to resolution and stop it coming back.

Your Job in an Incident

You're not there to debug. You're there to make sure someone is leading, the impact is clear, the right people are in, options are being chosen, and everyone outside the bridge is informed. Every question below serves one of those. When it's over, the Root Cause Analysis section takes over.

Bring three questions per stage. Ask next is your follow-up when an answer is weak. Open Coaching notes for what asking it signals and what good and bad answers sound like.